Vital Proteins Reviews

Vital Proteins is a waste of money. I used Native Path for a few months and I read that Vital Proteins was cheaper, so I tried it for a few months. You get what you pay for. I went back to Native Path.

I bought the Vital protein collagen creamer. They sent a product with an expiration date of 12-09-2022. The parcel arrived on 18th August. This means that this protein has more or less two weeks to expire. I contacted customer service. They claimed this product is in the US format which has a 3-month expiration date. I am not happy with a food supplement that only has three months of expiration. I asked for a refund. They said I had to cover the postage. This is such a fraudulent company. Very bad customer service. No sympathy at all. I will return this and avoid this horrible company forever.

In addition, they gave an address for return which is in the USA!!!! You can imagine how much it would cost. I made the order from the official website in the UK. Now I have to return it to the US!!!!

I want to prevent you from buying this brand of products. The quality is terrible and the customer service worst, but the most serious thing is the damage that can be caused to a person by ingesting it.
I bought collagen from this brand and when I opened the bottle at home, I found an alive worm inside, with the product completely rancid, degraded and in terrible condition for consumption. When I sent my claim to the company, their response was: "We'll change it for another", and after insisting them to repair the damage and been responsible for their products, they totally ignored my request and never responded back. It is unfortunate that companies like this, are allowed to sell to the public this type of products made under appalling quality measures and can cause serious damage to people's health.

they did not disclose that the packages are shipped from another country, so it took forever to arrive as the package was held by customs, kept on tracking and following the package, stayed home on the delivery day and than there was no name (?!) on the package so it could not be delivered. now waiting for my money to come back and almost month has passed since I placed the order. will not order directly from them anymore.

I have been ordering from this company for over a year and have never had a problem with my order, delivery to UK. I usually stick to the same product Collagen Peptides 567g but recently tried Beauty Collagen 255g as it was on offer. To be honest I prefer the original, I wasn't keen on the flavouring.
Discount code if interested REBECCA-RU

Beyond horrible. I have been a customer for several years and spend between $150 and-200 every month. They can never get products to me without problems. This month, $216, and they had Amazon package and ship it with their Amazon Logistics Company SWISHIP, which you cannot even contact. Vital will not help me because they say that Amazon said it was delivered. I have security cameras all over my property no one came to my home the day I got a confirmation text that the products were delivered. All a lie. I truly hate this company which is run by a bunch of unintelligent people. They have made me sick with their BS. Take your tracking number and put it where your Website never works. Tracking #13 items delivered, NOT. And you said tough to me. Sickening.
Order Number:
110002340698

April 3rd
Carrier
Amazon Logistics
Tracking TBA044412862304

I've been using this product for over a year and it has recently changed. All previous jars of powder dissolved immediately and left no colour or flavour. This most recent jar no longer dissolves quickly (it sits on top of my coffee and I have to stir it a lot or it clumps), makes my drink opaque, and now I can taste that there is something in my coffee. Very disappointed as I cannot find anything online about them changing the formula of the powder.

Absolutely disgusting service, purchased my product months ago, I have received no communication from the company even though I have written several times. I'm now asking for a refund as I no longer need the product but as I stated they do not communication in anyway with their 'customers' Disgusting.

I've been chasing them for a refund for over 3 months at this point, and the tracker still clearly says the package was never delivered. Customer service (Ali) tried to get me to send him copies of my *personal bank statements* instead of sending any proof of a refund; they are scammers and incredibly sketchy. Don't risk it.

I ordered 4 months ago and they've been giving me nothing but excuses for the past 2 months. The tracker clearly shows that the order is stuck "en route" but I still had to fill out paperwork for them to claim my refund. And for the past two months there's been a new excuse each time I contact them. A total scam.